When we refund
We refund the first payment for a plan (Pro, Sprint, Credits or Lifetime) in full if both conditions are met:
- you ask within 14 days of the payment;
- since the payment you have spent no more than 5 tailored resumes' worth of your allowance (a cover letter counts as a tenth, an edit in words as a fifth, a base improvement as a half).
This applies equally to payments through Polar and with Russian bank cards.
The reason is simple: while you have only tried the service, a refund is fair. Once it has done real work for you, the AI processing and infrastructure behind that work have already been paid for.
When we do not refund
- Subscription renewals. Cancel before the next charge instead: access stays until the end of the paid month.
- A second refund for the same account within 12 months.
- Payments for which a chargeback or payment dispute has already been opened.
- Accounts closed for breaching the Terms of Service, fraud or abuse of this policy.
These exclusions do not limit the rights described in "Your statutory rights".
How to ask for a refund
Write to support@tunedhq.io from the email address of your Tuned account. For a payment through Polar, add the order number from the receipt; you can also request a refund from Polar directly at support@polar.sh.
We reply within 10 business days. An approved refund goes back to the payment method you used. Banks usually credit it within 5 to 10 business days; with Russian cards the timing depends on the payment service and your bank.
When the refund is made, paid access ends and the account returns to the Free plan. Your documents stay in the account.
Cancelling a subscription
Cancelling is not a refund: it stops future charges. You can cancel Pro at any time in the billing section of your account, in the Polar customer portal linked from Polar's receipt email or by writing to support@tunedhq.io. See the Terms of Sale.
Your statutory rights
EU, EEA, UK and other countries with a right of withdrawal. Polar, as the merchant of record, handles withdrawals in line with applicable law and its Buyer Terms. When you start using a paid plan immediately, the amount refunded on withdrawal may be reduced in proportion to the service already provided, as the law allows.
Payments with Russian bank cards. If the Russian consumer protection law applies to you, you may withdraw from the contract at any time and receive the payment back, less the costs we actually incurred to perform it.
If a mandatory law gives you more than this policy, the law applies.
Payment disputes
Please write to us before opening a chargeback: most questions are resolved faster that way. Opening a dispute without contacting us may lead to the suspension of paid access until it is resolved.
This policy is part of the Terms of Sale and is effective from September 28, 2026.